Job Skills: Bits & Pieces Helps & Hints Collection

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This is a collection of bits and pieces of information gathered through experience, reading, and listening. It is all about job skills, i.e. getting-a-job skills (resumes, interviewing, etc.) and keeping-a-job skills (salesmanship, leadership, management, and motivation). Plus, there are Great Quotes, and at the end -- links to other sites with related information. With rearrangement and fleshing out (and more time than I have right now) it should become quite a nice book. Until then enjoy this condensed hypertext free alpha-version on the WWWeb. And remember -- This page and all its contents Copyright 1995, 1996, 1997, 1998, 1999, 2000-2001 Lowell W Lutz. All rights reserved. © 1995, 1996, 1997, 1998, 1999, 2000-2001. (Except where previous copyright exists.)
The jobSkills page is still a major construction project, you are peeking through the knotholes in the fence...

...for more resumes or to search for your own job...

Some might think this is just another list of cliches in/about business and, to a point, they are correct. What turns a cliche into a jewel of truth? Attitude and action. (Another cliche? You decide...)
Pearls of wisdom:
		Quality must matter
		Deliver value
		Work together
		Be a mentor
		Be a change agent
		Think constant improvement
		Create customer delight
		Technology is a commodity -- use it
		Use technology, but don't "use" people
		People are the competitive edge -- empower them

For a change of Place . . .

What If Dr. Seuss Did Technical Training Manuals?
Here's an easy game to play.
Here's an easy thing to say:
If a packet hits a pocket on a socket on a port,
And the bus is interrupted as a very last resort,
And the address of the memory makes your floppy disk abort,
Then the socket packet pocket has an error to report!
If your cursor finds a menu item followed by a dash,
And the double-clicking icon puts your window in the trash,
And your data is corrupted 'cause the index doesn't hash,
Then your situation's hopeless, and your system's gonna crash!
You can't say this?
What a shame sir!
We'll find you
Another game sir.
If the label on the cable on the table at your house,
Says the network is connected to the button on your mouse,
But your packets want to tunnel on another protocol,
That's repeatedly rejected by the printer down the hall,
And your screen is all distorted by the side effects of gauss
So your icons in the window are as wavy as a souse,
Then you may as well reboot and go out with a bang,
'Cause as sure as I'm a poet, the sucker's gonna hang!
When the copy of your floppy's getting sloppy on the disk,
And the microcode instructions cause unnecessary risc,
Then you have to flash your memory and you'll want to RAM your ROM.
Quickly turn off the computer and be sure to tell your mom!
-- Author presently unknown, but apparently out in Kansas City...

  • Change is not the direct solution, managing change is. Resistance to change is a problem that the application of power and reasoning fail to overcome. Someone must facilitate the change, one who will be a catalyst for change, the change agent. Be a change agent in your company.
  • Management and leadership happen outside, not inside, the office.
  • Leaders must manage and managers must lead.
    to manage
    Make sure the team/company is efficient (i.e. that is does things right) the basis for profit.
    to lead
    Make sure the team/company is effective (i.e. that is does the right things) the basis for success.
  • Put them together and you do the right things right for long-term survival to remain successful.
  • Do what any good doctor does: separate the problems from the conditions of your job, and never try to solve a condition.
  • A customer can sense when an employee really does not want to be a part of the organization. They will never be treated any better than the employees treat each other.
  • Never allow an employee's work to interfere with his job.
  • It's what employees do when their manager is not around that ultimately determines how effective the manager will be.
  • When you lose a customer because of poor service chances are you will never even know it. They won't tell you but they will tell their friends.
  • First eliminate opportunities for dissatisfaction, then you can make opportunities to satisfy and delight them.
  • A customer, whether internal or external, seldom has a single need. Usually the customer has multiple needs he is trying to fulfill.
  • Your best product or service is not what a customer wants. The customer wants solutions to problems.
  • Never insult a customer's intelligence or expectation.
  • Quality service is never up to the customer, it's not the customer's job.
  • Quality service means never having to say, "That's not my job." Sometimes it means having to say, "I'm sorry".
  • If a manager is not interested in identifying and solving problems, then there is no reason for the manager.
  • It is always better to "underpromise and overperform" than to "overpromise and underperform". A satisfied customer will get what he expects or more. If the customer expects more than given, dissatisfaction sets in.
  • A customer should have a request or complaint resolved by the first employee approached and not need to be shuffled from one to another.
  • Never inconvenience a customer for the sake of the organization or an employee.
  • If you establish negative expectations for your customers, you will always meet them.
  • Premium Performance = minimum performance (the part of the job that I-do-because-I-have-to) + maximum effort (not really part of the job, but I-do-because-I-want-to)
  • Ways to encourage Premium Performance:
    1. Compensate according to performance that enhances the efficiency and effectiveness of the team/company.
    2. Employees should share directly and significantly in productivity gains.
    3. Recognize your Premium Performers tangibly and publicly.
    4. Define clear, concise goals to which manager and employee can agree.
    5. Delegate the task and watch, then praise for job well done.
    6. Correct the Premium Performer, Encourage the Trainee.
  • Everybody wants to be Somebody!
  • For self-motivation or team-motivation try visualization:

    Links to other sites with related/needed info

    1. Life Insurance Wiz Life insurance company that offers free online quotes for auto, health, homeowners, whole and term life insurance. Also provides a list of insurance resources and glossary terms.
    2. Long Term Care Insurance Quotes Offers free insurance quotes for long term care, life, health, nursing home, and disability insurance, and provides alternatives for estate planning.
    3. Career Fashions
    4. Digital Business: Surviving & Thriving in an On-line World
    5. Management Consulting Online
    6. workindex

    7. On-Line Business Card Connection (Win Free Cards)
    8. ColorFast Laser Press business cards

    9. BusinessWeek
    10. Making Money On The Net 9/23/96

    11. Home Business Mall formerly the Home Business Opportunity Center

    12. Your Small Office

    13. Noteworthy, a monthly E-Zine
    14. Business Sydney Online
    15. WorldWide Opportunities Network
    16. American Business Women International
    17. 4work's Better Than A Bookmark (BTAB), a personal agent
    18. Idea Cafe Success Tips for Entrepreneurs by Entrepreneurs
    19. Tips from LeTip
    20. Idea Site for Business
    21. Small Business Know-How Resource
    22. SmallBiz Smarts

    23. Dennis Hardee's Manage your MONEY Build your WEALTH

    24. Texas One Information Resources for Business -- A Product of the Texas Department of Commerce

    25. Marketing and the Internet compiled by Prof. Wagner Kamakura

    26. Big Dreams a newsletter on personal development and business topics.

    27. The South Florida Business Journal

    28. University of Houston Libraries' Businesses and Commercial Resources

    29. Strictly Business Online and other resources

    30. Small & Home Based Business Links

    31. InternetBusinessOpportunityShowcase

    32. Under One Roof by David Meekhof (Cottage industry. Home business. Attic entrepreneur.)

    33. Get A Job: A step-by-step guide to landing a new job--without losing the one you've got. by Carol Jurich

    34. Your resume may tell the story of your career... but how you dress speaks volumes about your personality. by Emma Sosa

    35. Moments of Truth When fate comes knocking, make sure you're dressed right. by Emma Sosa

    36. Internet Business Guide - by Sam Sternberg (a book in progress)

    37. BBB the Council of Better Business Bureaus

    38. Thank-You Notes Will Bring A Welcome Change To Your Life (from The Card NetWork)

    39. Access Business Online - a comprehensive matrix of business resources

    40. CNN - Business News

    41. The Wall Street Journal - Money & Investing Update

    42. Dow Jones

    43. TimesFax The New York Times

    44. The Insider: Public Companies

    45. FedEx Airbill Tracking Form

    46. Fidelity Investments

    47. United States Patent and Trademark Office

    48. The Internet Services List: Business/Economics/Financial

    49. Computer Currents' Small Business Resources

    50.'s Small Business Tips

    51. "Off the record" with Brian McWilliams OTR, a repository of info on technology management

    52. Commercial Finance Solutions by CLS

    53. Business Publications

    54. Internet Business Resources

    55. Business Directories

    56. Business Wire

    57. Home Business Review

    58. Home Business Solutions

    59. Home Office Association of America

    60. Small Business Help Center

    61. Your Home Business

    62. Small Business Advancement National Center

    63. Foundation for Enterprise Development

    64. BIZLINKS - Business Resources, MBA Resources, etc.

    65. Entrepreneur Magazine

    66. Entrepreneurs Resource Center

    67. Entrepreneur's Law Center

    68. Inc. Business Resources Library

    69. Independent Business -Assistance for Growing Companies

    70. The Internet version of PRODIGY's Entrepreneurs' Exchange

    71. National Association for the Self Employed

    72. National Home Workers Association

    73. Business NewsNow® demo by Profound Inc.

    74. Krislyn's Strictly Business Sites

    75. Business Cartoons by Goff

    76. MECA Employment Services

    77. USA Funding

    78. Mortgage One Lending Corporation

    79. FINDEX

    80. Career Advice

    81. Job Search and Employment Opportunities: Best Bets from the Net

    82. Finance St.

    83. Career Way

    84. Internet Sales Discussion List

    85. WebStep Traffic & Impact Building Master Index of 100 Free Web Engines & Databases from Multimedia Marketing Group

    86. Customer Intimacy: How Websites Learn

    87. company-specific e-mail address on the Internet

    88. What You Need To Know! - A Consumer's Report - How Best To Get a Merchant Credit Card

    89. The Internet and Small Businesses - A Research Project

    90. Target Marketing

    91. Hermes A research project on the commercial uses of the WWWeb

    92. Mortgage and Financial Calculators, Information and Links

    93. IRS

    94. Alliance of Global Business Exchange

    95. MBA Style magazine

    96. Jobfinder Newsgroups

    97. United States Postal Service, Business Section

    98. Internet Entrepreneur Support Service Information for Entrepreneurs via Links [tables]

    99. U.S. Business Advisor .gov

    100. STAT-USA U.S. Department of Commerce, Economics & Statistics

    101. Federal Marketplace sell to the government

    102. Asian Internet Marketing

    103. Electronic Commerce Emphasis at Owen Graduate School of Management, Vanderbilt University

    104. Developing a Quality Presence on the Internet

    105. Entrepreneurs on the Web

    106. interactive marketing agency and Internet service provider (ISP)

    107. Why Do I Need A Business Plan?

    108. Business Planning Primer

    109. B-Plan for Windows

    110. Inc. "How to REALLY Create A Successful Business Plan"

    111. Business Planning Advisor

    112. Off the Record

    113. Computer/Small Business/Internet Resources

    114. business resources

    115. Employment & Training Work-Web Style!

    116. resumelink

    117. Time Vista: Online Resort for Small Business

    118. Pencom Systems

    119. BizWiz

    120. Lowe Foundation smallbizNet

    121. Estate Planning

    122. About Work

    123. SBS Smart Business Supersite

    124. Time Vista the online resort for small business from the marketing department of TIME magazine.

    125. Small Business Law Center

    126. On-Line Small Business Workshop

    127. Joint Venture Project Management

      ...for more resumes or to search for your own job...

    128. Frank Borges Llosa's Resume
    129. careers.WSJ
    130. CareerSite
    131. dOnline Career Center
    132. CareerCity
    133. E-Span Online Employment Connection [java]
    134. Recruiters Online Network - RON
    135. newsgroup
    136. newsgroup
    137. newsgroup
    138. newsgroup
    139. What Color Is Your Parachute: Net Guide
    140. Riley Guide

    This page is a work in progress and never complete, that is the very nature of hypertext publishing. Please feel free to contact me at with any questions, suggestions, comments, consulting job offers, copy permission requests, etc.

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    This page and all its contents Copyright 1995, 1996, 1997, 1998, 1999, 2000-2001 Lowell W Lutz. All rights reserved. © 1995, 1996, 1997, 1998, 1999, 2000-2001. (Except where previous copyright exists.)
    This page is maintained by Lowell W Lutz (